We are committed to helping drive Northern Ireland forward and place us at the forefront of the digital age. We are continually investing in the network, our technology, our people, and our skills to deliver a first-class service for your business.
“What really appealed to me about eir was, they were as committed to making these big projects a success as we were. There’s substantial trust. eir understands what is important to us now and in the future. By collaborating with us and responding to our needs, they have provided us with a fully managed service that makes communication easy for over 20,000 civil servants.”
Barry Lowry, Director of IT Services, Enterprise Shared Services, Northern Ireland Civil Service
Our Belfast Network Operations Centre is at the heart of our Service Commitment.
Using state-of-the-art monitoring tools, we provide single first-line support with 24/7 real-time monitoring of the availability and performance of your networks. We are dedicated to identifying & resolving issues before they ever impact the client.
Our NOC and service desk are located in the same building and all our front-line customer support agents are ITIL- certified and are skilled and equipped to look after your needs, first time every time. This allows us to offer you a better service experience and improved first call resolution. We are committed to making your job easier.
Our SLAs provide first-line illustration of the commitment we have to keeping your business connected, all the time. We provide guaranteed response and resolution times given you ultimate peace of mind.