Our Customers

I wanted my team and I to be completely focused on using our skills and knowledge to add real value to the business. That’s why I outsourced the management of our network to eir Business NI; they’re experts at what they do, they monitor and maintain our network, making sure I never have to worry about it. This frees me and my team up to do what we’re experts at.

What really appealed to me about eir was, they were as committed to making these big projects a success as we were. There’s substantial trust. eir understands what is important to us now and in the future. By collaborating with us and responding to our needs, they have provided us with a fully managed service that makes communication easy for over 20,000 civil servants.

What stood out for us with eir Business NI was the local support. We have direct access to their technical expertise when we need them, which is a real benefit to us. We’re confident that eir Business NI engineers can deal with any issues before we even know there is an issue, which means we can focus on our core business.

The business is now positioned to compete in the marketplace, to grow and sustain improvements over the longer term. This might not have been possible had the telephony not been updated. The new VOIP solution is state of the art. It provides reliability, capacity, resilience, flexibility, functionality, efficiency and a much more secure platform upon which to meet the needs of our customers. The project was a great success.

We rely on always-on communications for the running of our business. As well as being a cost-effective move for the company, the managed solution is also a winner with our staff who can now rely on a stress-free network to share and access the information they need when they need it. This is critical to us so they can concentrate on providing premium customer service.

Together with eir, we have introduced a new wide area network to every school in Northern Ireland under the C2k Education Network Northern Ireland (ENNI) service, connecting an average of 30,000 devices at any point in time. In totality, the overall ENNI technology offering provides the most digitally advanced delivery of ICT into the education service, certainly in Europe and probably worldwide.

eir understands our business and has delivered the right technology to allow us to keep delivering exceptional service to our customers.

The contract with Fujitsu and eir Business NI provides cutting edge library services to the people of Northern Ireland whether it is in a local public library, a mobile library or online. We want to provide our customers with a rewarding experience every time they visit and the new enhanced services such as Wi-Fi access and improved IT speeds will help to deliver this to our users.

Having access to the information we need when we need it is vital to the running of our day-to-day business and communications between our hire centres is critical to the service we offer our customers. The network we now have in place with eir Business NI gives us this reassurance and it offers us the flexibility we need to grow for the future

Our business is about our people and the skills we have to deliver a first-class service to our clients. But just like any organisation today, effective online communications is now vital to what we do. The new high-bandwidth network underpins the applications we use and ensures our staff have access to the information they need and can share it securely across the organisation. The managed solution also gives us the added reassurance that a team of experts from eir Business NI will monitor the availability and performance of the network for us. This is critical to us so we can concentrate on providing a premium client service across the Island of Ireland

Whilst improving efficiencies in our operations, this managed cloud solution will ultimately contribute to a reliable and quality service for our hotel guests at The Merchant and Bullitt. eir’s proven capabilities to deliver and to manage a secure, high-performing network gave us the confidence and reassurance that is paramount. The platform allows for the smooth running of systems that control everything from guestroom door access to CCTV. Together with the wireless infrastructure from our long term partner Zenith, it has provided us with the opportunity to offer advanced services such as smart fridges and smart TVs that firmly puts in-room entertainment in the hands of our guests from their own devices.

We look forward to building a strong relationship with firmus energy and our partners eir Business NI and to delivering the infrastructure, systems and processes that will enable sustained growth in the highly competitive energy market

“We understand that consumers nowadays shop in a multi-channel world. They want access to the depth of information provided by the internet, whilst maintaining the personal touch provided by a physical store. We are committed to enhancing the consumer experience and are delighted to offer free WiFi as part of our aim to continually improve the service we offer