Our People

Our people are one of our greatest assets and we continually invest in our teams to bring you the best in innovation, in solution design and delivery and in unmatched customer service.

Team Member

Darren Lemon

General Manager

Darren joined eir in 2007 to lead the company’s operations in Northern Ireland. Following ten successful years building and strengthening the business, he continues to drive the team for commercial and operational excellence with a focus on always improving customer experience.

Team Member

Diane Giles

Head of Service

Diane has been successfully leading the service operations at eir Business Solutions NI for the past 8 years, overseeing the service desk and network operations centre.  A certified PRINCE 2 Practitioner with an ITIL v2 Managers certificate, Diane is also an ISO20000 certified consultant.

Team Member

Shane Haslem

Head of Network Enabled Design & Delivery

With over 20 years’ experience in network operations and engineering, Shane leads on pre-sales consultancy and the design, implementation & delivery of 3rd line support for all data solutions.  He holds a range of certifications including CISCO CCNP and CCNP Voice, CCIP and Microsoft MSP.

Team Member

Gary O’Brien

Head of Unified Communications & Contact Centre Services

Gary leads a team of voice engineers, responsible for designing, building and implementing our voice solutions for public sector and enterprise customers.  He holds a range of certifications including PRINCE 2, Management of Risk (MoR), and CCDA with technology partner Cisco.

 

Team Member

Matt McCloskey

Sales Director

With experience across sales, operations, product and proposition development in Cable London, Telewest and Virgin Media, Matt brings a wealth of ICT knowledge and customer insight to his role in eir Business NI where he leads business development and marketing.

Team Member

Brian Murphy

Head of Commercial Operations

Brian has over 30 year’s commercial accounting experience and, since joining eir 8 year’s ago, is responsible for financial reporting, internal systems and supporting business development efforts and bid responses to maintain competitiveness.

Team Member

Jarlath Mallon

Technical Architect

A certified Cisco Internetwork Expert with 15 + years industry experience working for Tibus, with the last 9 years at eir Business NI working as NOC Management lead, Senior Network Engineer and more recently as Technical Design Authority.

Team Member

Jim Montgomery

Solution Architect

A certified Cisco Internetwork Expert with 15 + years industry experience working for Nortel, Cable & Wireless and during the last 9 years at eir Business NI working as NOC team Leader, Senior Network Engineer and more recently as Solution Design Authority.

Team Member

Clair Gheel

Business Development Manager

With more than eighteen years’ experience in the ICT industry, Clair has a strong track record working in the public and private sector across the UK, having held senior sales positions with BT, Oracle and HP. Most recently, Clair has been working as an ICT consultant for leading organisations including Invest NI.

Team Member

Steven Grimason

Business Development Manager

Steven is responsible for sales and business development within the public sector in Northern Ireland and brings 20 years’ experience in the UK & Ireland ICT Market having worked as country manager for Juniper Networks, Trapeze Networks and more recently as Public Sector Manager NI with Virgin Media Business.

Team Member

Sarah McAndrews

Service Manager

Sarah joined eir Business NI in 2015 with 20 years experience in the ICT industry and manages the service delivery for local councils, Capita and some key private sector customers.  Sarah holds ITIL v3 and ITIL 2011, MSP (Managing Successful Programmes) Foundation and MSP Practitioner certifications.

 

Team Member

John Cowan

Service Manager

Following 16 years experience across engineering, security and network service delivery, John joined as Service Manager for Network NI in 2012 with responsibility for NICS and on-boarded agencies.  A certified Cisco and Checkpoint Firewall engineer, he also holds ITIL V3 foundation which he is upgrading to ITIL Expert.

Team Member

Amanda McGuinness

Service Delivery Manager

Amanda joined the company in April 2016 with over 20 years of experience in customer services, the latter 6 in the ICT industry.  Amanda is responsible for the service delivery of ICS a NI Civil Service agency. Amanda is ITIL V3 and Prince 2 foundation certified.

 

Team Member

Patricia Graham

Service Manager

Patricia joined eir Business in April 2016 and is responsible for the service management of the Education Network (NI) contract, delivering managed Wide Area Network services to cover 1,100 schools across Northern Ireland. Patricia is accredited with ITIL V2, V3 and ITIL 2011 Foundation along with ILM Level 5 in Leadership and Mgmt.

Team Member

Gavin Pearce

Network Operations Centre Manager

Gavin heads up the team of qualified engineers who monitor, manage and report on customers’ networks from the Network Operations Centre in Belfast.  Working alongside Lorraine and the Service Desk, they ensure customer’s optimum network performance 24/7.

Team Member

David McPherson

Customer Care Manager

Responsible for the operational management of our co-hosted Service Desk and Network Operations Centre in Belfast, providing access to intelligent support tools to proactively manage customers’ networks.  Previously he led the development of DPD’s Service Desk and new IT service management tools.

Team Member

Paul Walsh

Head of Delivery

Paul leads our Project Teams working closely with project managers, client leads and delivery engineers to ensure the smooth implementation of customer projects.  19 previous years of ICT experience including Business Development Manager and Service Delivery Manager at Cisco.