As one of Ireland’s largest commercial law firms, effective communications with clients is key to Arthur Cox’s success and managed internet access is now critical. With so much communication being conducted via email, a dependable internet connection is critical to their day-to-day business. A recent move to new offices in Belfast’s city centre prompted an update of its internet access service and internet server management. Working with their IT services partner Zenith Networks, Arthur Cox chose a Managed Internet Access Solution from eir Business NI.
By partnering with eir Business NI, this leading law firm enjoys a consistent, high-performing internet connection over their mpls network with the added reassurance that local eir Business NI engineers are monitoring the network in real time. A vital factor is eir Business NI’s local expert team in Belfast, according to Mark McGugan, Finance and Operations Manager at Arthur Cox. “What stood out for us with eir Business NI was the local support. We have direct access to their technical expertise when we need them, which is a real benefit to us.”
With a cost effective fully uncontended symmetrical fibre connection and a 10mb uncontended symmetrical copper service providing the backup service, automatic failover on the primary circuit was an essential element of the project, as downtime simply isn’t an option for Arthur Cox. A fully-managed service monitored 24/7 by eir Business NI engineers in Belfast also provides that peace of mind that the network is being monitored at all times and any issues are handled in real time. “We don’t see the monitoring at work, but it’s a huge benefit to us. We’re confident that eir Business NI engineers can deal with any issues before we even know there is an issue, which means we can focus on our core business,” says Mark.