gem

gem

eir Business NI help keep gem ahead of the competition

gem is a leading provider of customer contact solutions, providing service to a range of customers in 28 languages, from locations in Belfast and Hungary. Customers include Channel 4, Tourism Ireland, CISCO and Clearwire.

The challenge:

Gem deal with millions of customer connections per year, handled by a CISCO contact centre platform. Gem contacted eir Business NI to carry out a refresh to this platform, both to ensure support from vendors and to enable gem to continue to offer excellent service to their customers.

Lisa Kavanagh, Head of Client Services at gem, said, “eir Business NI understands our business and has delivered the right technology to allow us to keep delivering exceptional service to our customers.

Added to this is their professionalism, quality of work and the fact that nothing was too difficult, we know we have a great service provider. Our teams worked exceptionally well together to deliver a solution within challenging timescales and conditions.”

 

eir Business NI help keep gem ahead of the competition