We are delighted to welcome two students to eir Business NI as part of our recent recruitment partnership with The Open University to help boost the skills pipeline. These paid placements allow students to gain technical expertise and key insights on telecoms trends and advancements while availing of additional mentorship and learning opportunities. Our recent appointments see two students being appointed to Service Desk and Service Reporting Analyst roles within the business.
Name: Marc Kelly
Position: Service Desk Analyst
Role: As Service Desk Analyst, Marc will provide telephone and email assistance to eir Business NI customers, using voice and data network monitoring tools to troubleshoot any reported issues. In this position, Marc will also provide administrative support for all back-office functions of the service desk.
Track record: With over 8 years’ customer service experience, Marc is people focused and committed to delivering exemplary service to both customers and colleagues. Currently studying for a BSc (Hons) degree in Computing and IT, Marc was successfully appointed to the role as part of eir Business NI and The Open University’s recruitment partnership to provide local students with development and learning opportunities.
Name: Una McDermott
Position: Service Reporting Analyst
Role: Una’s primary responsibility will be to provide administrative and reporting support to the eir Business NI Service team, ensuring customers receive a high quality and consistent service experience. Working with the Service Desk and Service Managers, Una will also design and produce customer reports to measure requirements against agreed KPIs.
Track Record: Una previously held positions at Void Gallery Derry-Londonderry and the Raspberry Pi Foundation. A skilled communicator and creative thinker, Una possesses a passion for digital and relishes collaboration, learning and skill sharing. Currently studying for a BSc (Hons) degree in Mathematics, Una was successfully appointed to the role as part of eir Business NI and The Open University’s recruitment partnership to provide local students with development and learning opportunities.