A managed network and managed internet access solution from eir Business NI keeps Simon Brien ahead of the pack by ensuring uninterrupted communications, reassuring business continuity and optimising collaboration. With three office locations at Lisburn Road, Ballyhackamore and Holywood, high-speed information exchange lies at the heart of the company’s plans for growth in Northern Ireland.
Working closely with Simon Brien and their IT services partner Zenith, eir designed an agile, cost-effective solution delivering business connectivity over an MPLS network for their site-to-site communications – one that could scale up to meet their future needs and delivers full network security. eir connected all three offices with a robust high-speed internet connection that is symmetrical, giving the same high speeds both ways. By providing Simon Brien with a managed network solution over fibre-based connection, the business enjoys an ‘uncontended’ service. This means bandwidth is not shared with other users, so the business is not impacted by peaks in internet traffic.
The mpls vpn is monitored and fully managed from eir Business NI’s Network Operations Centre at their headquarters in Belfast’s Forsyth House which also houses their Service Desk with dedicated staff who can act on any issues before they impact the customer. This level of network management means engineers proactively monitor, not just the availability, but the performance of the customer’s network and WAN services – the circuits and the hardware – to ensure it is always running at its best.
“We rely on always-on communications for the running of our business,” says Karen Wilson, Associate Partner at Simon Brien. ““As well as being a cost-effective move for the company, it is also a winner with our staff who can now rely on a stress-free network to share and access the information they need when they need it. This is critical to us so they can concentrate on providing premium customer service.”