Customer Support

Our Service Desk and Network Operations Centre are both located in our premises in Belfast, equipped with the knowledge and skill to deal with your requirements - first time, every time.

Ways to Contact Us

Ways to Contact Us

How to Reach our Service Team?
Your one-stop service desk can be reached on 028 9000 2153 or at servicedesk@eirni.co.uk.

Our service desk is office-based Monday to Friday 0800-1800.  Outside of these hours, this number will divert to on-call engineers.  If your network is managed by uus, all alerts are sent to on-call engineers out of hours and each alert is responded to & investigated.

How to Request a Change?
You can submit a change request to changes@eirni.co.uk.  All logged changes are tracked and reported on our service management toolset and follow an ITIL-based change management process.

Have a General Enquiry and not sure who to speak to?
You can call us on 028 9000 2100 or Freephone 0800 039 2000 with any general or new business enquiry.  Any queries can also be emailed to enquires@eirni.co.uk or by completing our online enquiry form.