eir Business NI is the trading name for eircom UK Ltd.
1. For domain enquiries, abuse notification (i.e. phishing scams, spam emails etc) and complaints, please contact our support team on +44(0)28 9000 2120 Monday to Friday 8am to 6pm, outside these hours please email email@example.com
2. All complaints will be investigated within 1 business day, we will aim to reply to all other queries within 2 business days and aim to resolve any issues within 5 working days.
3. At eir Business NI we like to think we get it right all the time, every time but the truth is nobody’s perfect. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at firstname.lastname@example.org including as much detail regarding the issue as you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
4. If you’re not happy with the initial outcome of your complaint, then please feel free to escalate your .UK issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure
5. eir Business NI charge £60 per domain name (.co.uk / .uk) annually. We do not charge for cancellations, changes of registration or transfers.
6. To place an order, please email email@example.com
7. Renewals – we will automatically renew domain names unless instructed otherwise.
8. You, the client are responsible for ensuring we have the correct contact details for your domain name and eir Business NI takes no responsibility if your domain name renewal fails due to your contact details being incorrect.
9. By purchasing or renewing domain via eir Business NI, you are accepting our terms and conditions at: http://www.nominet.org.uk/go/terms